Privacy

Privacy Policy

Ease In Motion Canine Rehab and Hydrotherapy Privacy Policy

Our contact details

Name: Sarah Holmes, Clinical Director, and other staff

Address: Ease In Motion Canine Rehab and Hydrotherapy, Unit 4b, The Links, Herne Business Park, Herne Bay, Kent CT6 7FE

The type of personal information we collect

We currently collect and process the following information: your name, your animal's name, your animal's date of birth, your address, your email address and your contact number. Insurance company details (where appropriate). Your registered vet practice and relevant patient history.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

you have booked an appointment with us online
you have registered as a new patient
you have filled in our contact form or our feedback form

We also receive personal information indirectly, from your referring veterinarian, for relevant medical history.

We use the information you have given us to contact you about appointments and results, and to carry out a relevant assessment of your animal. We may share this information with your referring veterinarian or insurance company where required.

Our website shows public Google reviews through a reviews widget provided by Elfsight. These reviews are written by customers on Google and are shown with their public Google name. If you would like a review removed, contact us at sarah@easeinmotion.co.uk or ask Google.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time by contacting sarah@easeinmotion.co.uk.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored on an online practice management and booking system. We keep the above types of information for 6 years. We then dispose of your information by automatic deletion of your files from our practice software, which holds your personal data.

We will keep your personal information for as long as necessary to provide our services and to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods are decided taking into account the type of information collected and the purpose it was collected for, and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we keep records containing client personal data, communications and anything else required by applicable laws and regulations. We may correct, complete or remove incomplete or inaccurate information at any time.

Marketing

We send marketing emails about our services, events and news to clients who have chosen to hear from us. We use your name and email address (and your telephone number where you have given it) for this. Every marketing email gives you the means to unsubscribe, and if you do, we will remove you from our marketing lists. Even if you have unsubscribed, we may still send you other important messages, such as appointment details, customer service announcements or administrative notices.

Your data protection rights

Under data protection law, you have rights including:

Your right of access: you have the right to ask us for copies of your personal information.
Your right to rectification: you have the right to ask us to correct personal information you think is inaccurate, and to complete information you think is incomplete.
Your right to erasure: you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond. To exercise any of these rights or to receive more information, please contact our Data Protection Officer: Sarah Holmes, sarah@easeinmotion.co.uk.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sarah@easeinmotion.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk

Updates or amendments to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect as soon as the revised policy is shown on this page. Your continued use of our website after an update means you accept the updated policy.

Last modified: 31 October 2026