Data Protection Privacy Policy 
Data Protection
Keeping your personal information safe is very important to us. We are committed to complying with privacy and data protection laws and being transparent about how we process personal data. We have policies, procedures and training in place to help us understand data protection responsibilities and follow the data protection principles. If you have any questions regarding our Privacy Policy, please email
This Privacy Policy relates to our use of any personal information we process about you. 
How We Collect Personal Data
We may collect your personal data in different ways, for example:
  • when you communicate with us by telephone, SMS, email or via social media,
  • from the information you provide to us, or from third parties such as your animal's registered veterinary practice, trainer or any other paraprofessional, so we can verify details about your animal,
  • as you interact with us in other ways, in any other capacity.
We collect and use personal information about our clients and their animals for different purposes. We only collect personal information that we genuinely need.
Sharing Personal Information
We will only share your personal information where we are required to do so for legitimate interest, where we have your consent, or we are required to do so by law. If necessary, we may also share your information with relevant authorities and welfare organisations, including those for prevention and detection of crime. We may also share your personal information with our professional advisers. 
Your Rights
If you no longer wish to receive communications about our services from us, please contact You also have the right to:
  • Request a copy of the information we hold about you or your animal. Requests should be addressed to We will respond within 30 days of receiving your written request. 
  • Tell us to change or correct personal information if it is incomplete or inaccurate. Please contact us at
  • Ask us to restrict our processing of your personal data or to delete your personal data if there is no compelling reason for us to continue using or holding this information. Please contact us at
  • Receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, so that you can send it to another organisation. Please contact us at
  • Object, on grounds relating to your specific situation, to any of our processing activities, where you feel this has a disproportionate impact on you. Please contact us at
Please note that we may be entitled to refuse requests where exceptions apply; for example, if we have reason to believe that the personal data we hold is accurate or we can show our processing is necessary for a lawful purpose set out in the Privacy Policy.  
How Long We Keep Your Personal Information
We will hold your personal information for as long as necessary. We will not retain your personal information if it is no longer required. In some circumstances, we may legally be required to retain your personal information, for example for finance or audit purposes. 
Informing Clients About Events and Services
We will use the information that you provided to us to inform you about our events, courses, our services and other items of interest. You can opt out of this at any point. 
Cookies and Aggregate Information Collected From This Website
We use cookies and log files on our website to store information about how you use our website. A cookie is a piece of data stored on the user's computer tied to information about the user. This enables us to create a profile which details your viewing preferences. Aggregate information is collected from users using our own web tracker. This information includes users' Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform types, date/time of visit, number of clicks, error pages and number of unique visits. 
This information is not linked to personal profiles or to personal identifiable information provided by users. We use it to analyse visitor trends and use of our website and to gather broad demographic information of our website users. 
Dealing With Complaints and Appeals
If a complaint or appeal is raised with us, we will process the personal information provided to us to manage and resolve the complaint or appeal. This may include sharing relevant information with an affiliated organisation, depending on the nature of the complaint and the area it relates to. Our legal basis for using personal information for this purpose is to fulfil our legitimate interest and fulfil our objective of resolving complaints in a careful and appropriate manner. 
Changes To This Policy 
This Privacy Policy may change from time to time. Where practical we will provide you with an updated Privacy Policy from time to time. However, we also recommend that you please visit this webpage periodically to keep up-to-date with changes to our Privacy Policy.